Privacy Notice
AHE Services Limited Privacy Notice: Clients, Service Users, Volunteers
We are the controller of your personal data. We are committed to protecting the privacy and security of your personal information. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain
- Changes to this privacy notice
Contact details:
Post : AHE Services Limited 32 Balmoral Road, Gillingham, Medway, ME7 4PG, United Kingdom
What information we collect, use, and why:
We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:
• Name, address and contact details
• Gender
• Pronoun preferences
• Date of birth
• National Insurance number
• Next of Kin details including any support networks
• Emergency contact details
We also collect the following special category information to provide patient care, services, pharmaceutical products and other goods.
This information is subject to additional protection due to its sensitive nature:
• Racial or ethnic origin
• Health information
Lawful bases and data protection rights:
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access – You have the right to ask us for copies of your personal information.
You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure – You have the right to ask us to delete your personal information.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing – You have the right to object to the processing of your personal data.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. To withdraw your consent, kindly contact DPO. once we have received notification that you have withdraw your consent, we will no longer process your information unless we have another legitimate basis for doing so by law
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:
• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law.
All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
• Directly from you
• Regulatory authorities
• Family members or carers
• Other health and care providers
• Social services
• Publicly available sources
• Councils and other public sector organisations
• Relevant regulatory authorities
• Previous employers
• Market research organisations
• Providers of marketing lists and other personal information
• Suppliers and service providers
• GP doctor surgery
How long we keep information
For information on how long we keep personal information, see our retention schedule at is not more than seven years
Who we share information with
Others we share personal information with
• Other health providers (eg GPs , Social Workers and consultants)
• Care providers
• Organisations we need to share information with for safeguarding reasons
• Local authorities or councils
• External auditors or inspectors
• Organisations we’re legally obliged to share personal information with
• Publicly on our website, social media or other marketing and information media
• Current employers
• Previous employers
• Suppliers and service providers
Duty of confidentiality
We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:
• you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
• we have a legal requirement (including court orders) to collect, share or use the data;
• on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
• If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or
• If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.
National data opt-out:
We comply with England’s national data opt-out because we’re using confidential patient information for purposes beyond individual care. To find out more or to register your choice to opt out, please visit www.nhs.uk/your-nhs-data-matters.
How to complain:
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline number: 0303 123 1113. Website: https://www.ico.org.uk/make-a-complaint
Changes to this privacy notice:
We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates, we may also notify you in other ways from time to time about the processing of your personal information.
If you have any question about this privacy notice please contact Our Data Protection Officer who oversee compliance and how we handle your personal information the DPO can be contacted at dpo@aheservicesltd.co.uk